Frequently Asked Questions

Thank you for reaching out to us!
Do you have a question about your order? Take a look at our frequently asked questions below—your answer might already be there. If you can't find what you're looking for, feel free to contact us using the details at the bottom of this page.

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1. Where do we deliver?
We currently ship within the United Kingdom.

2. Where can I find my Track & Trace code?
As soon as your order has been shipped, you will automatically receive a Track & Trace code via email. Be sure to check your spam folder, as our emails sometimes end up there. Please note that the Track & Trace link may take a little time to become active.

3. How can I track my order?
You can track your order using the Track & Trace number sent to your email. Enter the code on our Track & Trace page to check the delivery status. You can do that here.

4. I'm not satisfied with my package
We offer a 30 day return policy. This means you can return your order within 30 days of receiving the item(s). Please check our Return and Refund Policy to see how you can return your package.

5. Which payment methods do you accept?

At Ben Turner Bags, we offer a variety of secure and convenient payment options to accommodate our customers: Visa, Mastercard, American Express, Maestro, Union Pay, Apple Pay, Google Pay, Shop Pay & Paypal.

All transactions on our website are fully encrypted to ensure your privacy and protection. We continuously monitor and update our systems to maintain the highest security standards and comply with current regulations.

Contact Information:

Store Name: Ben Turner Bags
Company Name: JW E-Commerce
Company Address: De Nieuwe Erven 3, 5431 NV, Cuijk, Netherlands
Company Number: 96567406
VAT Number: NL005217625B21

Warehouse Address: De Nieuwe Erven 3, 5431 NV, Cuijk, Netherlands
Email: info@benturnerbags.com
Phone Number: +31 6 20254710

Opening Hours: Monday to Friday: 10:00 to 18:00 (GMT)
Response Time: within 24 hours