Return & Refunds

Returns and Refund Policy

Want to return an item? Please send an email to info@benturnerbags.com. We will provide you with the return address and a return form to include with your package.

Returns are possible within 30 days of delivery:

Products must be in their original condition and include the original tags and labels.
The packaging must be undamaged and in its original condition.
The items must not show any signs of wear.

Please note: If the returned items do not meet these conditions, we unfortunately cannot process your return. We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

Please ensure your package always includes a track and trace code. Lost returns will not be refunded if there is no proof of shipment with a track and trace code. Returning items by mail without a track and trace code is at your own risk. As a customer, you are responsible for the costs of returning the goods.

Once we receive your return, we will notify you by email. We will refund the purchase amount to your account within 7 days of processing your return.

IMPORTANT!
No refunds are available for orders returned to an incorrect or invalid address.

Please note: Returns must be made on or before the 30th day after the delivery date. No refunds will be issued for returns made after the 30-day period.

Order Cancellation

You can only cancel your order within 24 hours of placing it. After 24 hours, the processing is completed and cancellation is unfortunately no longer possible.

To cancel your order, you can contact us after placing it at info@benturnerbags.com

Returns are always at the sender's risk; return shipping costs are not refunded.

Wrong item or size?

If you receive the wrong item or size, you'll receive the correct item free of charge!

Refunds

We refund your returns within 7 days of receipt. Refunds will be processed via the original payment method or, if necessary, via an alternative method after verification at our central warehouse.

Store Name: Ben Turner Bags
Company Name: JW E-Commerce
Company Address: De Nieuwe Erven 3, 5431 NV, Cuijk, Netherlands
Company Number: 96567406
VAT Number: NL005217625B21

Warehouse Address: De Nieuwe Erven 3, 5431 NV, Cuijk, Netherlands
Email: info@benturnerbags.com
Phone Number: +31 6 20254710

Opening Hours: Monday to Friday: 10:00 to 18:00 (GMT)
Response Time: within 24 hours